A little help.

Getting started

Sign in with Google or your existing email and password, complete your UK competition profile, and review your marketing choices. Entries begin only when you explicitly authorise your saved details and choose to start.

Signing in does not authorise entries and Google sign-in does not give Prize Pal access to your Gmail inbox.

Waiting in the queue

Your helper checks for supported competitions that match your saved interests and eligibility. A queue position can change. A daily allowance or a short break between batches can delay the next turn; an active helper rejoins automatically when eligible.

If you already have a valid Priority entitlement, the app recognises it automatically. This version of the app does not sell memberships.

Where competition messages go

Your own email is used unless you explicitly choose an available Prize Pal private entry address in Your details. Your sign-in and contact email do not change. A private address keeps competition messages together; your account shows an inbox summary and flags messages that may need action.

Check your dashboard for important updates. A possible prize message still needs review, and verification or prize claims may need you. Use private account help below if a message is flagged or you need support. Private mail is not a promise of round-the-clock human monitoring. Switching back to your own email affects future forms only and preserves previous entries.

What an entry means

The Entries total counts competitions your helper has attempted. An attempt can stop before a form is submitted, and a submission does not always receive an acknowledgement. No number of submissions or prizes is guaranteed.

Some sites require an account, human verification or form controls the helper does not support. It does not bypass security checks or automatically retry an uncertain submission.

Pause, resume and change details

Pause on your dashboard stops future entries. An entry already in progress may still finish. Resume uses your authorised saved profile and marketing choices.

Use Your details to change the saved profile. Saving an update preserves your existing history and whether your agent is active or paused. Changing your email creates no permission to re-enter competitions already attempted.

Connection problems

Reconnect to the internet, then choose Refresh status. If a save, start or pause timed out, check the refreshed status before choosing that action again. The app never starts or submits forms merely because the connection returns.

Your information and account

Read the privacy notice for the information used by the service. You can request account and associated data deletion without reinstalling the app. A deletion request and a completed deletion are separate; the request page explains any retained records and the next steps.