A little help.
A clear answer.

Contact Prize Pal

Send Prize Pal a private Facebook message ↗ (opens in a new tab) for account help, a billing question, cancellation or a complaint. Please do not post personal information publicly. Never send a password, card details or a verification code.

If you cannot sign in, use that contact route. For an account or billing enquiry, provide your account email privately so the operator can locate the correct account.

Where competition messages go

Your own email is used unless you explicitly choose an available Prize Pal private entry address in Your details. Your sign-in and contact email do not change. A private address keeps competition messages together; your account shows an inbox summary and flags messages that may need action.

Check your dashboard for important updates. A possible prize message still needs review, and verification or prize claims may need you. Use private account help below if a message is flagged or you need support. Private mail is not a promise of round-the-clock human monitoring. Switching back to your own email affects future forms only and preserves previous entries.

Manage your membership

Prize Pal is currently in pre-launch testing, with no membership screen or subscription required. No trial or charge starts during pre-launch access. When enabled, use Apple’s subscription settings to manage renewal or restore purchases in the app. Existing verified Stripe subscriptions can still be managed through Account access. Pausing entry assistance does not cancel a subscription. Cancellation and statutory rights are explained in the service terms.

Private account requests

Sign in to record an account-help or data-copy request securely. Signing in does not start competition entries.

Your information

Use the private request buttons above for account support or a copy of your information. You can also request account and associated data deletion through the web, without installing the Android app. These buttons record the request type and reference, not a free-text message. Send the substance of a complaint or other supporting details privately through the Facebook contact route above. Requests are recorded for the operator to handle; they do not send an automatic email, instantly erase data or cancel a subscription.

Read our privacy notice for data use and your rights.